FAQ's

Q: Does Illinois Med Services submit claims to all insurance companies electronically?
A: Medicare, Medicaid, BCBS, and most commercial insurance companies accept electronic claims.  The few companies left that do not, are sent paper claims.

Q: How will I get the patients demographic and encounter information to Illinois Med Services?
A: You can send the information via regular mail, Fed-Ex, UPS, fax, courier service, or encrypted email.

Q: How quickly and frequently will I need to send Illinois Med Services the information?

A: Information should be sent at least weekly but can be sent as frequently as you like to facilitate quick payments and reconciliation.

Q: Does Illinois Med Services outsource their coding overseas?

A: Absolutely not. Our experienced professional staff codes electronically in house for efficient and fast claim submissions. We do not outsource any of our coding overseas or anywhere else.

Q: Will Illinois Med Services follow up on the insurance claims and unpaid or underpaid balances?
A: Yes, we track every insurance claim that we submit and every patient bill that we process. We follow up in each case to insure proper and timely reimbursement.

Q: How will I receive my payments and reimbursements?
A: All insurance company and patient payments will continue to be sent directly to your office and paid directly to you unless otherwise arranged per your instructions. All electronic remittances will continue to be deposited directly to your account and simultaneously posted to the proper billing accounts.

Q: If I outsource my medical billing to Illinois Med Services will my practice be HIPAA compliant?

A: Yes. Illinois Med Services uses only HIPAA compliant software to insure that the required high levels of transaction security and personal health information privacy are strictly adhered to.

Q: Will Illinois Med Services need to take any of my patient medical records?
A: Patient charts and medical records will never leave your facility. If an insurance company requests an office note or copy in order to have the claim processed correctly we will contact you.